Mentorship and Coaching
Expert guidance every step of the way.
At our brokerage, mentorship and coaching aren’t just add-ons; they are foundational pillars of our commitment to your success. We provide a supportive ecosystem where experienced, non-competing sales managers, each with deep specializations in areas like residential and commercial real estate, cutting-edge marketing, effective prospecting, lasting relationship building, and skillful negotiation, are dedicated to your growth. This expert guidance is complemented by our highly trained administrative staff, who consistently go above and beyond typical brokerage support, freeing you to focus on what you do best.
We understand that success looks different for everyone. That’s why we facilitate regular, personalized business planning sessions and offer access to leading coaches in the real estate industry. Whether your goal is to significantly increase your earnings, achieve better work-life balance to spend more quality time with family, strategically plan for a secure retirement, or build and scale your own successful real estate team, our tailored coaching and mentorship pathways are designed to help you define and conquer those objectives. Our holistic approach ensures you have the tools, knowledge, and unwavering support to not just reach, but exceed your aspirations.
Meet The
Ownership Group
Eryn Richardson
General Manager / Partner
Linas Kilius
Managing Partner
Linas believes that a great real estate brokerage really comes down to having great people involved – agents who excel at their craft, feel supported, and genuinely care about helping their clients. Fostering a culture where agents, management and staff support each other produces an environment where we can all grow together and strike a solid balance in business and personal life.
Linas first dipped his toes into the industry back in 2009 by starting his own real estate marketing company. During that time, Linas spent a lot of time in management consulting and training, helping out brokerages and agents across Canada develop smart marketing and business plans to help them grow.
Bringing all that marketing and strategy experience along, Linas got his real estate license in 2018 and joined Century 21 Heritage Group in a leadership role a few years later. Linas focuses on what he loves most: helping other realtors succeed. Linas genuinely enjoys sitting down with agents, hearing about their goals, and working together to create a plan to make them happen.
When he’s not busy with real estate, you’ll likely find Linas playing hockey, trying his hand at rock climbing, or spending quality time with his family.
Pam Prescott
Founder
Pam opened up the brokerage in 1988, and from day one, she set the tone and created her vision of what a real estate brokerage should be. Pam has inspired everyone who has walked through our doors to be better people. She has fostered a culture of support, ethics, training and acceptance that is unparalleled in the industry. She understood from the start that “We’re stronger together” and the best growth happens as a group.
Pam started in real estate to pay for her night classes in computer science and math at the University of Toronto, one of the few woman at the time in the program. Her natural talent for working hard and connecting with people quickly saw her rise to become a top producing real estate agent.
She has taken her passion for helping people and instilled it in the foundation of the brokerage.
Meet The
Mangement Team
Isabel Sartisson
Broker of Record
With decades of hands-on experience in real estate, sales, and leadership, Isabel currently serves as a Broker of Record, combining over 30 years of industry knowledge with a deep understanding of today’s evolving market. Her path into real estate was a natural progression—shaped by multiple personal moves and years in a family-run construction business—culminating in a genuine passion for helping clients and guiding agents alike.
Isabel brings a unique blend of retail sales, management, and construction administration experience, which sharpens her ability to communicate clearly, identify critical issues, and provide practical, fair solutions. Isabel is known for being detail-oriented, organized, and highly responsive, with a work ethic rooted in availability and approachability. As a leader, she prioritizes agent professionalism, promotes accountability, and actively mentors others in understanding real estate norms, and regulations.
Outside the office, Isabel enjoys time with family, global travel, entertaining, and discovering diverse cuisines—always bringing the same curiosity and energy to life as she does to her work in real estate.
Isabel loves the C21HG culture, the job of broker of record and loves helping our agents.
Steve Warren
Sales Manager (Alliston / Bradford / Newmarket)
With a lifelong connection to the real estate industry—having grown up around it through his father’s work in the real estate division at the Toronto Star—Steve Warren developed an early appreciation for the business. His professional journey began in the music industry, followed by over a decade in the United Kingdom, where he led operations for a FTSE 100 company. This extensive experience in corporate management provided a strong foundation for his transition into real estate office management. Known for his ability to support and drive growth for realtors, Steve brings a strategic and people-focused approach to his role. Outside of work, he is passionate about music and enjoys spending quality time with his family, especially supporting his children in their various sports activities.
John Smulders
Sales Manager (Richmond Hill)
John has built a substantial career in sales, initially within the travel industry where he honed his understanding of effective sales practices for many years. He successfully operated his own Travel Agency for a decade before transitioning into real estate..
In 2003, John transitioned into the real estate sector as a salesperson. His established community connections facilitated a rapid growth in his real estate production. Throughout his real estate career, he furthered his expertise by obtaining a Diploma in Urban Land Economics and a Bachelor of Business Degree in Real Estate. This academic achievement led him to acquire an appraisal license with the Appraisal Institute of Canada, from which he is now retired.
The combination of his specialized education and practical experience in commercial sales has enabled John to concentrate on the commercial real estate sector. Since 2016, he has held the position of Manager at Century 21 Heritage Groups’ Richmond Hill Office.
Outside of his professional life, John enjoys sailing and spending summers at his cottage. He has found the real estate industry to be a rewarding and fulfilling career.
Jalal Motazedi
Sales Manager (Thornhill)
With over 15 years in the real estate industry, Jalal has grown from an individual agent into a brokerage management, gaining deep market insight and a passion for developing high-performing teams. Jalal’s background in information systems and business, combined with hands-on experience in sales, operations, and leadership, allows him to guide our brokerage with both strategic vision and practical expertise.
Jalal specializes in leadership, mentorship, and strategic planning — with a focus on supporting our agents, streamlining operations, and delivering exceptional client service. Outside of real estate, Jalal enjoys traveling, staying active, and continuously exploring personal and professional growth.
Ed Novak
Sales Manager (Thornhill)
Ed’s journey into the real estate sector began over two decades ago, following a successful career in IT consulting. He initially ventured into the property market by establishing a short-term rental business, identifying a niche opportunity before the advent of platforms like AirBnB. Starting with four condos, his company experienced rapid growth, expanding to manage over 120 units within the first year.
This experience highlighted a need among his clients for dedicated real estate services. Motivated by a commitment to exceptional customer care, Ed obtained his real estate license to directly support his clientele. His dedication to service excellence fostered significant referrals and business growth, leading to industry awards and the establishment of his own brokerage. This trajectory has afforded Ed a deep and uniquely varied experience across a wide spectrum of real estate transactions.
Currently, Ed focuses on coaching new agents, assisting realtors in commercial transactions, and providing education on pre-construction investments.
Outside of real estate, Ed is an avid automotive enthusiast with a collection of nine cars, ranging from vintage 1954 models to more recent sports cars. He has a keen interest in automotive history and design.
Sylvia MacNeil
Sales Manager (Hamilton)
With a decade of real estate experience and a background in hospitality and software sales, Sylvia MacNeil leads with a powerful blend of people-first coaching and data-driven strategy. As the Manager of Century 21 Heritage Group’s Hamilton and Simcoe offices, she is known for her ability to recognize talent, inspire growth, and help agents reach their potential.
Sylvia’s journey began by developing and selling real estate statistical software—an entry point that gave her a deep appreciation for market trends and agent needs. Her natural ability to see the best in people fuels her leadership style, making her a go-to mentor for agents at every stage of their career.
Committed to building strong, values-based teams and fostering long-term individual success, Sylvia believes that when agents are empowered, clients win—and so does the industry.
Stephanie Fudge
Front Office Manager
Stephanie has been in the real estate industry since 2002. She began her career as a receptionist and gradually worked her way up to become the Manager of Front Desk Operations. Since 2012, Stephanie has been a proud member of Century 21 Heritage Group. Over the years, she has witnessed the industry evolve in many ways, and that experience has given her a strong foundation to train and support front desk staff with both practical knowledge and a deep understanding of the business.
One of Stephanie’s key strengths is adaptability. Having seen the industry shift multiple times, she has learned how to stay ahead of the curve and help others do the same. She also brings strong organizational and leadership skills to her role, which she has developed through years of hands-on experience.
Outside of work, Stephanie loves spending time outdoors, especially camping with her dog or hitting the snowmobile trails in winter. She also enjoys staying active and has been known to be training for a 10K or even a half marathon at any given time.
Tina West
Executive Manager – Training and Human Resources
Tina West has been in the real estate industry since 1988 and has been an integral part of CENTURY 21 Heritage Group Ltd. since 1990. Originally from England, she moved to Canada at the age of 15 and, as the oldest of four siblings, naturally stepped into leadership roles early on. Today, she draws on her extensive experience in HR, training, and operations to support staff and agents across multiple office locations, ensuring smooth day-to-day operations and a strong internal structure.
Known for her reliability, organization, and hands-on approach, Tina oversees employee development, policy implementation, and company-wide training initiatives. Outside of the office, she enjoys nature photography, creative projects, and spending time with her family.
Liz Denieuwe
Manager – Deals Administration
Liz began her journey in real estate while looking for a part-time job, taking a nights-and-weekends position at a local brokerage. What started as a temporary role quickly became a passion, which soon transitioned into a full-time career.
Since 1986, Liz has worked in nearly every corner of the real estate industry—from administrative support to becoming a licensed agent. Over the years, she has supported brokerages behind the scenes, assisted agents and their teams, and spent 15 years selling homes on builder sites. Those experiences gave her a deep understanding of both the operational and sales sides of the business.
Today, Liz draws on her background in technology, her ability to collaborate in a team environment, and her unique insight into both the agent and administrative perspectives to support her role. Outside the office, she loves traveling, cooking, and spending time with family, friends—and especially her granddaughter.
Debbie Bekker-Fawcett
Manager – Marketing and Agent Services
Debbie has worked in a variety of industries during her career—everything from water quality and truck trailer manufacturing to instrumentation, lighting, and fuels—before finding herself in real estate. Her career began after she returned to school as a mature student, where she built up a strong foundation in administration, accounting, and management. Those skills made it easier for her to move between industries.
When Debbie relocated in 2016, it necessitated a change in jobs. Thanks to a personal connection in real estate, she found herself at Century 21 Heritage Group. She obtained her real estate license in 2018, which gave her a good understanding of the industry. With C21HG, Debbie has worked knows the company inside of out, being involved in many of the departments at C21 Heritage Group. Learning new skills has always been something she has enjoyed, especially when it comes to technology.
Outside of work, Debbie’s family is her anchor. She has been fortunate to have the opportunity to travel frequently, and being in nature and seeing wildlife up close is something she truly loves.