Century 21 Heritage Group
Agent Services
All the Resources You Need to Thrive in Real Estate
At Century 21 Heritage Group, we provide all the training, tools, technology, and support you need to thrive as a realtor and do the best for your clients. We understand that it is not just about giving the tools to the agents, but making sure they know how to use them effectively in their daily workflow and business activities. Through our award-winning training platforms, mentorship, and support services, we ensure our agents are armed with the knowledge required to provide an exceptional client experience.
Beyond the technology, we place a strong emphasis on culture to create a supportive and collaborative work environment. Like family, we have your back. Through regular events and a team-first culture, we empower agents to connect, celebrate wins, and support one another to grow stronger together.
We invite you to explore all of the Support Services and Coaching, Culture and Event Resources and Technology and Marketing Services we provide.
Support Services and coaching
We support our agents 100% of the time. From our non-competing sales management team to our amazing administrative support, we’ve got you covered.
Culture and Events
The culture within our brokerage is the best in the industry. Our brokerage is full of people that are collaborative, helpful and a pleasure to be around. It’s important to enjoy the environment you work in.
Technology and Marketing
We stay at the forefront of technology, providing our agents with all of the cutting edge tools they need to thrive in the industry, along with the training and support on how to effectively use them.
Additional Services
The list of services we provide at Century 21 Heritage Group is extremely comprehensive, explore all that we have to offer below.
Support, Coaching and Training
Services
Management Support
Our non-competing sales mangement team is entirely focused on the success of our agents. Unlock your potential with expert mentorship, coaching, and guidance tailored to your ambitions.
Administrative Support
Our administrative team provides our agents with full service front desk support. Our front desk staff are the best trained in the industry and are equipped to type offers, load listings and assist with taking on the administrative burden of our agents so they have more time to interface with clients and sell homes.
MArketing Department
Our full service marketing department helps with all our agents’ marketing needs, including graphic design, printing service and marketing programs
Training
We have regular in office and virtual training that is put on our our management team and industry professional. Our training is also recorded and available through our online training platform.
Business Planning
All of our agents have access to our management team to sit down and develop business planning services to make sure your business is on the right paht
Mentorship
Our management team and experienced agents are here to help mentor new as well as experienced agents in the industry to help their business grow
The Playbook
Digital Resource Hub
All-in-one toolkit to help agents work smarter and grow faster. It’s a digital hub with SOPs, tech guides, marketing templates, and coaching modules — everything you need to excel.
Brian Buffini
Coaching Program
Sales doesn’t have to be transactional. It’s all about relationships. The foundation for the majority of our training at C21HG revolves around building long lasting client relationships. Brian Buffini wrote the book on the value of relationships in real estate.
Chris Leader
Coaching Program
Chris and his team have the proven formula for success in real estate. This program dives into how to operate efficienctly in you day to day business, increase sales and become a well oiled sales machine.
The Mountain Method
Coaching Program
Unlock your true potential through The Mountain Method. This program developed by Rebecca Mountain, helps agents transform into the highest performing versions of themselves by aligning their beliefs, taking decisive action and forming high performance habits.
Road To Grand Centurion
Coaching Program
A structured roadmap designed to guide agents through every stage of building a high performing real estate business
Centurion Society
Top producers are invited to join our Centurion Society training and networking content, which focuses on the unique challenges facing the best in our industry and how to overcome them.
The Complete Agent
Coaching Program with Eryn Richardson
Follow a top producer, experienced agent and a new agent through business planning and accountability sessions. Discover how to overcome the unique challendes posed by every stage of an agent’s career.
QuickStart Program
New Agent Training
Our goal is to ensure all new agents have the proper training to succeed in the industry. Our six step training program helps teach new agents everything you’ll need to know to hit the ground running.
Onboarding Concierge
New and Experienced Agents
As an experienced agent, we make it easy to transition from another brokerage to ours. We have a dedicated onboarding concierge that makes the process seamless.
Culture and Events
Resources
Events
We have a series of events throughout the year to celebrate the culture of the office and our agent successes.
C21HG Store
Check out our C21HG store which has merchandise, print products, and marketing programs. Whether you’re celebrating the brand or marketing yourself, we’ve got you covered!
Staff Appreciation
Our success is driven by the exceptional people who make up our team. This page celebrates their dedication, achievements, and milestones — recognizing the hard work, professionalism, and commitment that help us deliver outstanding service every day.
Media Room
Leverage our in-house multimedia studio to create custom, professional videos that elevate your brand and engage more clients.
Social Media Support
Our Social Media experts help you develop strategies to integrate these platforms into your business
Refer 21
REFER 21 is an internal program designed to track and manage agent referrals within the brokerage. It encourages growth by rewarding agents who refer qualified professionals from outside the organization.
Technology and Marketing
Tools
Remarketer
CRM and Website
Leading CRM and website solution that is robust and easy to use. Remarketer makes it easy to keep in touch with your sphere of influence.
XSEL PLATFORM
Training and Education
XSEL is an advanced training platform. All of our training seminars and courses are available here as an on demand resource for our agents
BrokerBay / Supra
Listing Management
BrokerBay is an industry leading listing management system that makes scheduling showings and managing your appointments a breeze
SkySlope
Forms Management
SkySlope simplifies your paperwork. SkySlope also includes transaction management and digital signature platforms
Canva
Graphics Design
Through the CENTURY 21 Canada partnership, agents gain access to Canva Enterprise at a heavily discounted rate. Whether you’re creating listing materials, social media content, or presentations, Canva makes it simple, no design experience required. It’s an all-in-one solution to elevate your marketing quickly and consistently.
Telelisting
Compliant Call List CRM
This platform ensures that your cold calling is DNCL compliant allowing you to precision target neighbourhoods with your prospecting efforts
Testimonial Tree
Testimonial System
Gather all of your client testimonials effortlessly with Testimonial Tree’s integrated systems
Google Workspace
Online Productivity
All of the essential online Google business suite of productivity tools, including a whopping 2TB of storage
VirtualOffer.ca
Offer Drafting
Answer a few simple questions and your offers will be sitting in your SkySlope or Webforms ready for client signature.
Back at You Media
Automated Social Media Posting
Connect all of your social media accounts and automate content. Promote listings, automated content and scheduled posts making social media easy
Leads21
Lead Generation Program
Leverage online leads to expand your business prospecting with our Canadian made and focused lead generation and nurturing platform
Costar
Commercial Real Estate Platform
An essential tool for research and navigating the commercial real estate market. A key piece of our commercial real estate platform.
Spotlight
Listing Marketing
Website and marketing strategy for your listing that will ensure your listing stands out from the crowd online and impresses your clients
Spotlight
Automated Newsletter Program
Physical newsletters automatically printed and mailed to your sphere of influence monthly with monthly market information and refreshing content
Spotlight
Automated Farming Program
Print and mailed postcards to your farm area automatically. This system removes all the legwork from this traditionally time intensive task
AI Solutions
Artificial Intelligence Implementation
We offer monthly AI workshops showcasing the latest technology in the field and showing you how to implement it into your business.
Movebuddy
Client Transition Services
MoveBuddy is a concierge service that connects you with vetted, top-rated movers and storage providers. They offer personalized support and a satisfaction guarantee to make your relocation stress-free.
FirstList
Exclusives and Coming Soon Listings
Gain early access to pre-market real estate listings through a network that connects agents and enhances your marketing reach.
Moxi Rise
Advanced AI Powered CRM
RISE by MoxiWorks is an AI-powered relationship intelligence platform for real estate. It analyzes engagement data to prioritize leads, automate outreach, and surface hidden opportunities to help agents close deals.
Fintracker
FINTRAC Compliance Tool
FINTRACKER is a compliance app designed for the Canadian real estate industry. It simplifies FINTRAC form entry, automates client ID verification, and secures digital records to ensure seamless AML adherence.
Payload
Listing Deposits Simplified
A secure, digital payment platform designed for receiving listing deposits. This saves clients a visit to the bank by making a real estate deposit within minutes online.
Additional
Services
Connections Loyalty Program
Century 21 Canada and Century 21 Heritage Group have many strategic partnerships with companies across Canada to provide our agents and their clients with discounts on a variety of products and services.
Commission Advancing
Century 21 Heritage Group can provide advances of commission on firm deals to help agents avoid costly commission advancing fees and interest charged by third party lenders.
License Parking
Century 21 Heritage Group provides a license parking service for those looking to retire and still be able to collect referral commissions, or those that have had a life situation require that they put their license on hold for an extended period of time.
C21 Brand Resources
Here you can find several resources related to the Century 21 and Century 21 Heritage Group brand including logos, colour codes and branding elements that can be used in digital or print media.